Last updated: August 5, 2026
These Terms & Conditions ("Terms") govern all services provided by Ashraf Alrafea, operating as Alrafea Solutions ("we," "us," "our"), including WebGates™, SmartFlow™, GrowthEngine™, and Stars. By engaging our services, submitting a Get Started request, or making a payment, you ("client," "you") agree to be bound by these Terms.
Alrafea Solutions provides website design and development (WebGates™ and Stars), business process automation (SmartFlow™), and digital marketing services (GrowthEngine™). The specific scope, deliverables, and timeline for each engagement are as described on the relevant plan/pricing page at the time of your request, or as otherwise agreed in writing.
You agree to provide accurate information, requested content (text, images, logos, account access, etc.), and timely feedback needed to complete the work. Delays caused by late or missing client input may extend delivery timelines and are not the responsibility of Alrafea Solutions.
Monthly billing plans require a minimum commitment period of three (3) months from the start of service. Cancelling before the end of this period does not waive any fees owed for the remainder of the minimum commitment.
We accept refund requests only where a valid and reasonable justification is provided, evaluated on a case-by-case basis. Refunds are issued as follows:
Upon full payment, you are entitled to receive the source code and associated files for your project, and may choose to host them on any external hosting service of your choice. If you choose to self-host or move hosting to a third-party provider, Alrafea Solutions is not responsible for any bugs, malfunctions, downtime, or issues that arise from that hosting environment, its configuration, or any modifications made outside of our management. Alrafea Solutions develops its services as all-in-one solutions, and we do not recommend using our code or files with any hosting service other than our own.
Once a website has been approved and published, or a service has otherwise been delivered and accepted, any further changes requested are considered additional work. Additional work is billed based on estimated working hours plus the cost of any required tools, licenses, or certificates (e.g., SSL certificates, premium plugins, third-party API costs) needed to complete the request. An estimate will be provided before additional work begins.
Our services may rely on third-party tools, platforms, or providers (including but not limited to domain registrars, hosting companies, advertising platforms, and software integrations). These third parties operate under their own terms of service, and Alrafea Solutions is not responsible for their outages, policy changes, pricing changes, or discontinuation of service.
For marketing, SEO, and automation services (GrowthEngine™ and SmartFlow™ in particular), we work to industry best practices, but we do not and cannot guarantee specific outcomes such as search rankings, traffic levels, conversion rates, sales figures, or automation uptime, as these depend in part on factors outside our control (including third-party platform changes, market conditions, and client-side decisions).
Both parties agree to keep confidential any non-public business, technical, or account information shared during the course of the engagement, and not to disclose it to third parties without consent, except as required by law.
To the fullest extent permitted by law, Alrafea Solutions' total liability arising from any engagement is limited to the amount actually paid by the client for the specific service in question. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.
Either party may terminate an ongoing engagement with written notice, subject to the Minimum Commitment (Section 4) and Refund Policy (Section 5) above. Fees for work already completed remain payable.
Neither party is liable for delays or failure to perform due to causes beyond reasonable control, including natural disasters, internet or utility outages, or third-party platform failures.
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
Questions about these Terms can be sent through the contact form on our homepage.